Shipping policy

Shipping

We ship to addresses in Australia.

What it costs

$9.95 flat rate, tracked. Free on orders of $99 or more.

How long it takes

We want to be straight with you about this, because it is the thing people are most often misled about. Our products are shipped from our supplier's warehouse overseas. They are not held in a warehouse in Australia. That keeps our prices below what the same gear sells for locally, but it does mean you wait longer than you would from a big-box retailer.

Order processing: 1 to 2 business days. Delivery: 7 to 16 business days after dispatch. That is roughly 2 to 4 weeks in total for most orders, and many arrive sooner.

If you need something by a specific date, email us before you order and we will tell you honestly whether it is likely to make it. We do not offer an express option, because our supplier does not offer one we can rely on. We would rather not sell you a promise we cannot keep.

Tracking

Every order is sent with tracking. You will get an email with your tracking number once your parcel is dispatched. Tracking can take a few days to start updating, and it is normal for it to sit still for a stretch while the parcel is in transit internationally.

Delays

Customs, weather, peak periods and courier backlogs can all add time, and these are outside our control. If your order has not arrived 30 business days after dispatch, email us and we will replace it or refund you in full.

Wrong address

Please check your delivery address at checkout. If you spot a mistake, email us immediately and we can usually correct it before dispatch. Once a parcel has shipped to an address you supplied, we cannot reroute it.

Split deliveries

If you order more than one item, they may arrive separately and on different days. You are not charged extra for this.