Refund policy

Returns and refunds

If something is not right, email us. We would rather fix it than argue about it.

30 day returns

You have 30 days from the day your order arrives to ask for a return. The item needs to be unused, in the condition you got it, and in its original packaging.

How to start a return

Email us with your order number and, if the item is faulty or damaged, a photo. We will reply with what to do next. Please do not send anything back before you have heard from us.

Who pays return postage

If the item is faulty, damaged, or we sent you the wrong thing, we pay. If you changed your mind or ordered the wrong size, you pay the return postage.

If it does not fit your car

Seat covers are sized to fit a standard rear bench and our product pages list the measurements. Please measure your back seat before ordering. If it still does not fit, that counts as a change of mind return.

Refunds

Once your return arrives back and we have checked it, we will refund you to your original payment method. Refunds usually appear within 5 to 10 business days depending on your bank. Original shipping is not refunded on change of mind returns.

Faulty or damaged items

Send us a photo and we will replace the item or refund you in full, including postage. You will not need to send a faulty item back at your own cost.

Order never arrived

If your order has not arrived 30 business days after dispatch, email us and we will replace it or refund you in full.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.